HARVESTER

    Terms of Service

    Last updated: November 3, 2026

    These Terms of Service ("Terms") govern your use of fivestarharvester.com and the Five Star Harvester done-for-you Google review service (the "Service") provided by Field Command LLC, an Ohio limited liability company doing business as Five Star Harvester ("Five Star Harvester", "we", "us"). By booking a call, paying for or using the Service, you agree to these Terms.

    1. The Service

    We set up and manage review requests for your business: connecting your Google Business Profile and customer list, sending review requests and follow-ups by text and email, drafting replies to new reviews and providing a monthly results report. Text messaging begins after your sending number is approved through U.S. carrier registration, which we do not control.

    2. Plans, fees and billing

    • The Service is offered on two payment plans. You choose your plan on your strategy call, and it is documented in your service agreement.
      • Monthly plan: $297 per month, billed monthly in advance, month-to-month.
      • Annual plan: $2,497 per year, paid upfront for a 12-month term (equivalent to $208.08 per month, or $1,067 less than 12 monthly payments). The annual plan also includes quarterly review-growth strategy sessions, which are not part of the monthly plan.
    • Both plans cover review requests to up to 300 unique customers per month, each with up to two reminders. Additional customers are scheduled into the following month or months. There is no setup fee on either plan, and standard carrier registration and messaging fees are included.
    • You provide a payment method when you sign up. We do not charge you when you book a call or when you sign up. We do not charge until your Service is activated, meaning your review-request system is set up, tested and able to send. Your first charge is on your activation date, through Stripe, unless we agree otherwise in writing. On the monthly plan you are then billed monthly in advance on that date. On the annual plan the $2,497 annual fee is charged once, on the activation date, and covers the 12-month term that starts on that date.
    • Annual auto-renewal: unless you cancel before the renewal date, the annual plan renews automatically for another 12-month term and your payment method on file will be charged for that term. We will email you a reminder 30 days before the renewal date.
    • Refunds: after activation, we do not provide prorated refunds for unused time on either plan, except where required by applicable law or expressly stated in these Terms or your service agreement. If you cancel before your Service is activated, you will not be charged.
    • If a payment fails, we may pause the Service until it is resolved.

    3. Cancellation

    • Before activation: you may cancel at any time by contacting us at support@fivestarharvester.com or 330-961-5950, and you will not be charged.
    • Monthly plan: you may cancel at any time by contacting us at support@fivestarharvester.com or 330-961-5950. Cancellation takes effect at the end of the current billing period, and you will not be charged again. The monthly plan has no long-term commitment.
    • Annual plan: the annual plan is a 12-month prepaid term. You may cancel the renewal at any time before the renewal date by contacting us at support@fivestarharvester.com or 330-961-5950. Cancelling the renewal does not end your existing prepaid Service, which continues through the end of the paid annual term, and it stops future renewal charges. Cancelling during the term does not entitle you to a prorated refund (see Section 2).
    • Reviews posted on Google remain on your profile.

    4. Your responsibilities

    • You confirm that you own or are authorized to manage the Google Business Profile you connect.
    • You confirm that every customer you give us has agreed to be contacted by your business, and that you have the consent required by law (including the TCPA and CAN-SPAM) for us to send them review requests on your behalf.
    • You will provide accurate information and promptly tell us about customers who ask not to be contacted.
    • You will not ask us to offer incentives for reviews, post fake reviews or filter out negative reviews.

    5. Google and platform policies

    We follow Google's review policies, which means we invite all customers to leave honest reviews and never filter or suppress negative ones. Google, carriers and messaging providers set their own rules and may change them or decline to display reviews or deliver messages. We are not responsible for their decisions.

    6. No guaranteed results

    We do not guarantee any number of reviews, star rating, search ranking or business result. Results depend on your customers, the size of your customer list and factors outside our control.

    7. Intellectual property

    You keep ownership of your business information, customer data and content. You give us permission to use them only to provide the Service. We keep ownership of our website, templates, processes and software configuration.

    8. Disclaimer and limitation of liability

    The Service is provided "as is" and "as available". To the fullest extent allowed by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

    9. Termination

    We may suspend or end the Service if you breach these Terms, misuse the Service or create legal risk for us or your customers.

    10. Governing law

    These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules.

    11. Changes

    We may update these Terms. If we make material changes, we will notify active clients by email before they take effect.

    12. Text messaging (SMS) terms

    These terms apply to text messages that Five Star Harvester (Field Command LLC) sends from 330-961-5950 to people who opt in on our booking form.

    • Program: if you check the appointment and account box, we may text you about your strategy call booking, appointment confirmations and reminders, follow-up on your request, and account or billing notices. If you also check the promotional box, we may text you about special offers, discounts and service updates.
    • Consent is optional: agreeing to receive text messages is not a condition of booking a call or buying the Service.
    • Message frequency varies. Message and data rates may apply. Ask your wireless provider about your plan.
    • Opt out: you can cancel the SMS service at any time. Just text STOP to 330-961-5950. You'll receive one confirmation text, after which you will no longer receive messages from us. To join again, text START to 330-961-5950.
    • Help: text HELP to 330-961-5950, or email support@fivestarharvester.com.
    • Carriers are not liable for delayed or undelivered messages.
    • Privacy: if you have any questions regarding privacy, please read our privacy policy: https://fivestarharvester.com/privacy
    • Client review requests: review requests that we send for our clients' businesses are sent under each client business's own name and registered number, not under this program.

    13. Contact

    Field Command LLC, 2915 Long Rd, Akron, OH 44312. Phone: 330-961-5950. Email: support@fivestarharvester.com